GENERAL TERMS AND CONDITIONS OF SALE

Date of last update: June 1, 2025

ARTICLE 1 — GENERAL PROVISIONS

These General Terms and Conditions of Sale (hereinafter referred to as "GTC") govern transactions carried out on the Operator's website, also referred to as the "Site Operator". These GTC are permanently available on the site for consultation and may be provided to customers by various means upon request.

For any order placed, agreement to the GTC is mandatory. The customer confirms their acceptance by ticking a specific box or clicking a dedicated button, thereby confirming that they have read and accepted the GTC before finalising their purchase.

The confirmation of the order by the buyer signifies their agreement with the GTC in force on the date of the order. The Operator undertakes to archive and allow reproduction of these GTC for future reference.

ARTICLE 2 — DESCRIPTION OF PRODUCTS

The site offers the online sale of the following products: all products available on onyvora.com, referred to as "Product(s)". These products are available to any user, whether an individual or an entity, hereinafter referred to as the "Customer".

Each Product is presented with a detailed description, either provided directly by the supplier or accessible via an external link to the manufacturer's website. This description highlights the essential characteristics of the product. It is important to note that product images on the site are not contractually binding. Instructions for use, if necessary, are available on the site or provided at the time of delivery. All Products sold comply with the legal standards in force in France.

The Customer assumes full responsibility for the conditions and consequences of their access to the site, including any costs imposed by third parties, such as internet service providers, which are their responsibility. It is also the Customer's responsibility to ensure that they have the necessary equipment to access the site, that it is secure and fit for the intended use. The Customer must ensure that their computer configuration does not pose any security risks and is suitable for browsing the site.

ARTICLE 3 — ORDERS PLACED ON THE SITE

The Site Operator undertakes to ensure product availability, but these are offered subject to existing stock. If a product ordered by the customer becomes unavailable after the order, despite the Operator's efforts, the Operator will inform the customer by email as soon as possible.

The customer will then have the choice between two options:

• Receive a product of equivalent quality and price to the one originally ordered, or
• Obtain a refund of the amount of the product ordered, made no later than thirty (30) days after payment.

Apart from the refund of the unavailable product if the customer opts for this solution, the Operator is not required to pay any cancellation indemnity.

Unless otherwise stated in these GTC and without affecting the right of withdrawal provided for by applicable legislation, orders placed by the customer are considered firm and final.

ARTICLE 4 — PAYMENT METHODS

The Customer acknowledges that any order placed on the Site constitutes a financial commitment and that they must make a payment in exchange for the requested Product.

The Site Operator reserves the right to verify the authenticity of payment before dispatching the order, using all necessary methods.

Regarding transactions, the Site Operator accepts the various payment solutions listed on the site.

ARTICLE 5 — PRICE PAYMENT

The price of the Products, at the time of the order, is presented in euros and is inclusive of all taxes (VAT included), with the exception of delivery and transport costs (unless otherwise indicated).

During a promotion, the Operator guarantees the application of the promotional rate to all orders placed during the announced promotional period.

Payment must be made in euros (€) only. The total amount becomes payable upon confirmation of the order. The prices displayed take into account any discounts and rebates that the Operator may offer. Any additional delivery or transport costs, where applicable, will be added to the price of the Products and clearly specified before the Customer validates the order.

The total amount to be paid by the Customer, as well as the breakdown of this amount, will be clearly indicated on the order confirmation page.

ARTICLE 6 — CONTRACT FORMATION

The contract between the Site Operator and the Customer is established as soon as the Customer sends confirmation of their order. This confirmation is achieved through a so-called "double-click" process: the Customer selects their products, checks them in their basket, accepts the general terms and conditions of sale (GTC) and proceeds to payment by entering their banking details.

This "double-click" process constitutes an electronic signature which has the same legal value as a handwritten signature and definitively seals the Customer's order.

The Site Operator undertakes to securely store order and invoice records, serving as reliable proof of the contract. Unless proven otherwise, these records are recognised as valid proof of transactions made between the Site Operator and its Customers.

The Customer has the right to cancel their order in writing on grounds such as non-conformity of the product, a significant delivery delay or an unjustified price increase, and may then claim a refund of their deposit with interest. For its part, the Site Operator may cancel the order if the Customer refuses delivery or does not finalise payment at the time of delivery.

ARTICLE 7 — RETENTION OF TITLE

The Site Operator retains exclusive ownership of the Products ordered on the Site until full payment of the price has been received, including any applicable delivery charges.

ARTICLE 8 — DISPATCH AND DELIVERY

The online sale offers presented on the site are reserved for consumers residing in France or, where applicable, in a member state of the European Union, and for deliveries to those same geographic areas.

Delivery means the transfer to the Customer of physical possession or control of the Product.

Shipping costs are those specified at the time of finalising the order and are accepted upon validation of the order.

The Operator undertakes, in accordance with the delivery deadline indicated on the Site for each of the Products, to deliver the Products within a maximum period of thirty (30) days after receipt of the order.

Delivery times are announced in business days on the Site at the time of ordering. These times include the preparation and dispatch of the order as well as the time provided by the carrier.

The Operator undertakes to dispatch the Products in accordance with the times announced on each Product page and in the basket, provided that payment for the order has not previously been refused.

However, if one or more Products cannot be delivered within the initially announced timeframe, the Operator will send an email informing the Customer of the new delivery date.

The Products will be delivered to the address provided by the Customer at the time of their order. It is therefore their responsibility to verify that this address contains no errors. The Operator's liability cannot be engaged if the address provided by the Customer is incorrect, thereby preventing or delaying delivery.

Upon delivery, the Customer may be asked to sign a delivery receipt.

Upon delivery, it is the Customer's responsibility to verify that the Products delivered conform to their order and that the parcel is sealed and undamaged. If this is not the case, the Customer must record this on the delivery note. No claim regarding the quantity or condition of the Product will be accepted if the claim has not been noted on the delivery note.

ARTICLE 9 — RIGHT OF WITHDRAWAL

If a delivered Product does not fully satisfy the Customer, the latter may return it to the Operator without stating a reason. The Customer will have fourteen (14) days to do so from the date of receipt of the order.

In accordance with Article L.221-21 of the Consumer Code and in order to exercise this right of withdrawal under the conditions of Articles L. 221-18 et seq. of the Consumer Code, the Customer is invited to complete the following standard withdrawal form:

First name and last name of the consumer
Address
Postcode — Town

Recipient: AGENCE ROBIN
49 rue de Ponthieu
75008 PARIS

At ........., on ......... (date of the letter)

Dear Sir/Madam,

On ......... (state the date on the order form), I ordered ......... (description of the item) which you delivered (or which I received) on ......... (date).

In accordance with Article L. 221-18 of the Consumer Code, I hereby exercise my right of withdrawal.

Consequently, I kindly ask you to reimburse me as soon as possible and no later than 14 days following receipt of this letter, the sum of ......... euros which I paid at the time of my order, in accordance with the provisions of Article L. 221-24 of the Consumer Code.

Please find enclosed (state the returned item) which I am returning to you.

Yours faithfully,

Signature

This form may be sent to the Operator by any means (standard letter, email, online form).

The Operator will send an acknowledgement of receipt of the Customer's withdrawal request by email.

Where applicable, the Customer may exercise their right of withdrawal by notifying the Operator of the following information:

• name, geographic address, telephone number and email address;
• decision to withdraw by means of an unambiguous statement (for example, a letter sent by post, fax or email where such contact details are available and therefore appear on the standard withdrawal form). The Customer may use the standard withdrawal form template, but this is not mandatory.

Return costs are at the Customer's expense.

The exceptions under Article L.221-28 of the Consumer Code apply and preclude the exercise of the right of withdrawal, in particular where the order consists of a contract:

• for the supply of services fully performed before the end of the withdrawal period and whose performance began after the consumer's prior express agreement and express waiver of their right of withdrawal;
• for the supply of goods or services whose price depends on fluctuations in the financial market beyond the professional's control and which may occur during the withdrawal period;
• for the supply of goods made to the consumer's specifications or clearly personalised;
• for the supply of goods liable to deteriorate or expire rapidly;
• for the supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;
• for the supply of goods which, after having been delivered and by their nature, are inseparably mixed with other items;
• for the supply of alcoholic beverages whose delivery is deferred beyond thirty (30) days and whose value agreed at the time of conclusion of the contract depends on fluctuations in the market beyond the professional's control;
• for maintenance or repair work to be carried out urgently at the consumer's home and expressly requested by them, limited to spare parts and work strictly necessary to meet the emergency;
• for the supply of audio or video recordings or computer software which have been unsealed by the consumer after delivery;
• for the supply of a newspaper, periodical or magazine, except for subscription contracts for such publications;
• concluded at a public auction;
• for the provision of accommodation services other than residential accommodation, goods transport services, car hire, catering or leisure activities which are to be provided on a specific date or period;
• for the supply of digital content not provided on a physical medium, whose performance began after the consumer's prior express agreement and express waiver of their right of withdrawal.

The returned Product must be returned with all possible accessories.

In addition to the returned Product, the return parcel must also contain a letter specifying the exact and complete contact details (surname, first name, address) of the Customer as well as the order number.

The Operator will refund the Customer the amount of the Product within fourteen (14) days of receipt of the Product and all elements enabling the Customer's refund to be processed. This refund may be made using the same payment method used by the Customer. In this regard, Customers who paid for their order in the form of credit notes/gift vouchers may be refunded in credit notes/gift vouchers at the Operator's discretion.

By accepting these General Terms and Conditions of Sale, the Customer expressly acknowledges having been informed of the withdrawal conditions.

ARTICLE 10 — CUSTOMER SERVICE

The Customer may contact the Operator's customer service:

• by email at contact@onyvora.com, indicating their name, telephone number, the subject of their request and the order number concerned.

ARTICLE 11 — INTELLECTUAL PROPERTY AND SITE LICENCE

The Operator is the sole owner of all elements present on the Site, including without limitation, all texts, files, animated or non-animated images, photographs, videos, logos, drawings, models, software, trademarks, visual identity, database, site structure and all other intellectual property elements and other data or information (hereinafter, the "Elements") which are protected by French and international laws and regulations relating in particular to intellectual property.

Consequently, none of the Site's Elements may in whole or in part be modified, reproduced, copied, duplicated, sold, resold, transmitted, published, communicated, distributed, broadcast, represented, stored, used, rented or exploited in any other way, whether free of charge or for payment, by a Customer or by a third party, regardless of the means and/or media used, whether known or unknown to date, without the Operator's prior express and written authorisation on a case-by-case basis, and the Customer is solely responsible for any unauthorised use and/or exploitation.

Furthermore, it is specified that the Operator is not the owner of the content posted online by Customers, for which the latter remain entirely responsible and indemnify the Company against any claims in this regard. Customers grant the Operator a non-exclusive, transferable, sub-licensable, royalty-free and worldwide licence for the use of the intellectual property content they publish on the Site, for the entire duration of protection of such content.

The Operator reserves the right to pursue all legal remedies against persons who have not complied with the prohibitions contained in this article.

ARTICLE 12 — LIABILITY AND LEGAL GUARANTEE OF CONFORMITY

12.1 Liability

The Operator shall not be held liable for non-performance of the contract due to the Customer or due to an event classified as force majeure by competent courts or due to the unforeseeable and insurmountable act of any third party to this agreement.

The Operator shall not be held liable for information imported, stored and/or published on the Site by Customers. The Operator shall not be held liable for any information published by a Customer on the Site and for any direct or indirect damage that such use may cause to a third party, the Customer who originally made the publication remaining solely responsible in this regard.

The Customer acknowledges that the characteristics and constraints of the Internet do not guarantee the security, availability and integrity of data transmissions over the Internet. Accordingly, the Operator does not guarantee that the Site and its services will function without interruption or error. In particular, their operation may be temporarily interrupted for maintenance, updates or technical improvements, or to develop their content and/or presentation.

The Operator shall not be held liable for use made of the Site and its services by Customers in breach of these General Terms and Conditions and for any direct or indirect damage that such use may cause to a Customer or third party. In particular, the Operator shall not be held liable for false statements made by a Customer and their behaviour towards third parties. In the event that the Operator's liability is sought on account of such behaviour by one of its Customers, the latter undertakes to indemnify the Operator against any judgment rendered against it and to reimburse the Operator for all costs, including legal fees, incurred in its defence.

The Customer is solely responsible for all content they post online on the Site, of which they expressly declare they hold all rights, and accordingly guarantees to the Operator that they are not posting content that infringes third-party rights, in particular intellectual property rights, or that constitutes harm to persons (including defamation, insults, abuse, etc.), breach of privacy, a breach of public order and morality (including apology for crimes against humanity, incitement to racial hatred, child pornography, etc.). In the event of a breach of applicable laws, morality or these General Terms and Conditions, the Operator may exclude by operation of law Customers who are found guilty of such offences and remove information and links to such disputed content. The Operator qualifies as a host with regard to content posted online by third parties. In this regard, it is recalled that the Operator has no general obligation to monitor the content transmitted or stored via the Site. In the event that the Operator's liability is sought on account of content posted online by the Customer, the latter undertakes to indemnify the Operator against any judgment rendered against it and to reimburse the Operator for all costs, including legal fees, incurred in its defence.

Regardless of any additional contractual warranty (commercial warranty) that may be granted, Products benefit from the legal guarantee of conformity provided for in Articles L. 217-4 et seq. of the Consumer Code (in particular L. 217-4 to L. 217-14 of the Consumer Code), and from the guarantee against hidden defects provided for in Articles 1641 to 1649 of the Civil Code.

12.2 Legal guarantee of conformity

When you act under the legal guarantee of conformity (if the product(s) are subject to it):

• you have a period of two (2) years from delivery of the goods to take action;
• you may choose between repair or replacement of the goods, subject to the cost conditions provided for in Article L. 217-9 of the Consumer Code;
• you are exempt from proving the existence of the lack of conformity of the goods for twenty-four (24) months following delivery of the goods (except for second-hand goods).

12.3 Return procedure

• Return procedure: Products must be returned complete (accessories, instructions, etc.).
• Return costs: Unless the product is defective or non-conformity is proven, return costs are at the Customer's expense. If the product is recognised as defective or non-conforming by the Operator, all return costs will be reimbursed to the Customer.
• Processing returns: Upon receipt of returned products, the Operator undertakes to examine the products promptly and inform the Customer of the handling of the return. If the return is validated, the Operator will proceed with the exchange of the product or the refund of the sums paid, according to the Customer's wishes, within 30 days. This period may be extended if further investigations are required.
• Exceptions: Unless the product is defective or non-conformity is proven, products returned incomplete or damaged by the Customer will not be accepted. The Operator reserves the right to refuse the return if the conditions mentioned are not met.

12.4 Guarantee against hidden defects

You may decide to enforce the guarantee against hidden defects in the goods sold within the meaning of Article 1641 of the Civil Code. In this case, you may choose between rescission of the sale or a reduction in the sale price in accordance with Article 1644 of the Civil Code.

Reproduction of Articles L. 217-4, L. 217-5, L. 217-7, L. 217-9 and L. 217-12 of the Consumer Code, of Articles 1641, 1644 and the first paragraph of Article 1648 of the Civil Code, as in force at the date of these General Terms and Conditions:

Art. L.217-4 of the Consumer Code:
"The seller delivers goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. The seller is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when this has been made their responsibility under the contract or has been carried out under their responsibility."

Art. L.217-5 of the Consumer Code:
"The goods conform to the contract: 1° If they are fit for the purpose usually expected of similar goods and, where applicable: if they correspond to the description given by the seller and possess the qualities presented to the buyer in the form of a sample or model; if they have the qualities that a buyer may legitimately expect having regard to public statements made by the seller, the producer or their representative, in particular in advertising or labelling; 2° Or if they have the characteristics jointly agreed upon by the parties or are fit for any special use sought by the buyer, brought to the seller's attention and accepted by the latter."

Art. L.217-7 of the Consumer Code:
"Lack of conformity which appears within twenty-four months from delivery of the goods is presumed to have existed at the time of delivery, unless proven otherwise. For second-hand goods, this period is set at six months. The seller may challenge this presumption if it is not compatible with the nature of the goods or the alleged lack of conformity."

Art. L.217-9 of the Consumer Code:
"In the event of a lack of conformity, the buyer chooses between repair and replacement of the goods. However, the seller may not proceed according to the buyer's choice if this choice entails a manifestly disproportionate cost compared to the other option, taking into account the value of the goods or the significance of the defect. The seller is then required to proceed, unless impossible, according to the option not chosen by the buyer."

Art. L.217-12 of the Consumer Code:
"The action resulting from lack of conformity is time-barred two years from delivery of the goods."

Art. 1641 of the Civil Code:
"The seller is bound by the warranty for hidden defects in the goods sold which render them unfit for the purpose for which they are intended, or which so impair that purpose that the buyer would not have purchased them, or would only have paid a lower price for them, had they known of the defects."

Art. 1644 of the Civil Code:
"In the cases of Articles 1641 and 1643, the buyer has the choice of returning the goods and being reimbursed the price, or keeping the goods and being reimbursed part of the price."

Art. 1648 paragraph 1 of the Civil Code:
"The action resulting from redhibitory defects must be brought by the purchaser within two years of discovery of the defect."

It is recalled that seeking amicable solutions prior to any possible legal action does not interrupt the time limits for exercising legal guarantees or the duration of any contractual guarantee.

ARTICLE 13 — PERSONAL DATA

For further information regarding the use of personal data by the Operator, please read the Privacy Policy carefully. You may consult this Privacy Policy on the Site at any time.

ARTICLE 14 — HYPERLINKS

Hyperlinks available on the Site may redirect to third-party websites not published by the Operator. They are provided solely for the Customer's convenience, in order to facilitate the use of resources available on the Internet. If the Customer uses these links, they will leave the Site and will then agree to use third-party sites at their own risk or, where applicable, in accordance with the conditions governing them.

The Customer acknowledges that the Operator neither controls nor contributes in any way to the development of the terms of use and/or content applicable to or appearing on these third-party sites.

Consequently, the Operator shall not be held liable in any way for these hyperlinks.

Furthermore, the Customer acknowledges that the Operator shall not endorse, guarantee or take responsibility for all or part of the terms of use and/or content of these third-party sites.

The Site may also contain promotional hyperlinks and/or advertising banners redirecting to third-party websites not published by the Operator.

The Operator invites the Customer to notify it of any hyperlink present on the Site which provides access to a third-party site offering content contrary to laws and/or morality.

The Customer may not use and/or insert a hyperlink pointing to the site without the prior written consent of the Operator on a case-by-case basis.

ARTICLE 15 — REFERENCES

Unless expressly stated otherwise, the Customer authorises the Operator to mention the Customer's surname and first name in its communication materials (display of reviews on the website, etc.).

ARTICLE 16 — GENERAL PROVISION

ENTIRE AGREEMENT OF THE PARTIES

These General Terms and Conditions constitute a contract governing the relationship between the Customer and the Operator. They constitute the entirety of the rights and obligations of the Company and the Operator relating to their subject matter. If one or more provisions of these General Terms and Conditions are declared null and void under a law, regulation or following a final decision by a competent court, the other provisions shall retain their full force and effect. Furthermore, the fact that one of the parties to these General Terms and Conditions does not invoke a breach by the other party of any of the provisions of these General Terms and Conditions shall not be interpreted as a waiver of their right to invoke such a breach in the future.

REVIEW VERIFICATION PROCEDURE

1. Verification objective: The Operator is committed to maintaining the integrity and authenticity of reviews published on its site. This procedure aims to verify the accuracy and relevance of reviews submitted by Customers in order to provide reliable and transparent information to future buyers.

2. Publication criteria: All reviews submitted by Customers will be evaluated before publication. The criteria include the relevance of the comment in relation to the product, the absence of inappropriate, discriminatory or offensive language, and compliance with applicable legal and ethical guidelines.

3. Verification method:

• Purchase verification: Only Customers who have made a verified purchase may submit a review. The Operator verifies that each review is associated with an actual purchase on the site.
• Team moderation: Reviews are moderated by the Operator to ensure that contributions meet the established criteria. The Operator may contact the review author to request clarification or additional evidence if necessary.

4. Right of reply: The Operator reserves the right to respond to any published review to clarify a situation or correct inaccurate information. The right of reply is exercised in a respectful and constructive manner.

5. Refusal and removal of reviews: Reviews that do not meet publication criteria may be refused or removed after publication if new information indicates that a review no longer complies with verification standards.

6. Transparency: The Operator is committed to maintaining transparency by displaying all reviews, whether positive or negative, provided they meet the publication criteria.

This procedure protects both the interests of Customers and the integrity of the Operator by ensuring that only reliable and authentic reviews influence the reputation of the products offered.

BLOCTEL

The Customer may subscribe to Bloctel services in order not to be canvassed by the Operator once the sales contract has ended (order received). To do so, they must visit the following website: https://www.bloctel.gouv.fr/

AMENDMENTS TO THE CONDITIONS

The Operator reserves the right to modify at any time and without notice the content of the Site or the services available on it, and/or to temporarily or permanently cease operating all or part of the Site.

Furthermore, the Operator reserves the right to modify at any time and without notice the location of the Site on the Internet, as well as these General Terms and Conditions. The Customer is therefore required to refer to these General Terms and Conditions before each use of the Site.

The Customer acknowledges that the Operator shall not be held liable in any way towards them or any third party as a result of these modifications, suspensions or cessations.

The Operator advises the Customer to save and/or print these General Terms and Conditions for safe and durable storage, so that they may invoke them at any time during the performance of the contract if necessary.

COMPLAINT — MEDIATION

In the event of a dispute, you must first contact the company's customer service at the following contact details: contact@onyvora.com.

In the event of a failed complaint to the customer service or in the absence of a response from this service within ten (10) days, the Customer may submit the dispute relating to the order form or these GTC against the Operator to the following mediator:

CM2C, Centre de Médiation de la Consommation de Conciliateurs de justice.

The mediator will attempt, in full independence and impartiality, to bring the parties together with a view to reaching an amicable solution. The parties remain free to accept or refuse mediation and, in the event of recourse to mediation, to accept or refuse the solution proposed by the mediator.

The Customer is informed that following the closure of the European online dispute resolution (ODR) platform, they can no longer use this system. However, they retain the right to refer the matter to a competent alternative dispute resolution body or to the European Consumer Centre France (CEC France), located at 139 rue de Bercy, 75012 Paris, via the website https://www.europe-consommateurs.eu, or, where applicable, the competent courts.

APPLICABLE LAW

These General Terms and Conditions are governed, interpreted and applied in accordance with French law.

ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS BY THE CUSTOMER

The Customer acknowledges having carefully read these General Terms and Conditions.

By registering on the Site, the Customer confirms having read the General Terms and Conditions and accepting them, making them contractually bound by the terms of these General Terms and Conditions.

The General Terms and Conditions applicable to the Customer are those available on the date of the order, a dated copy of which may be provided to the Customer upon request. It is therefore specified that any modification of the General Terms and Conditions made by the Operator will not apply to any order placed prior to such modification, unless expressly agreed by the Customer responsible for a given order.